Travel trade and groups
Royal Collection Trust offers a number of opportunities for members of the Travel Trade and Group travel organisers. Find out more here.
FAQs for groups
Booking information
What visits and tours are available to groups?
We are accepting standard admission bookings for groups of 15. It is essential to pre-book an arrival time in advance of your visit. Standard admission group booking details can be found on the Visit pages for each residence. More details on private tours and special visits can be found in the Group Visits & Private Tours brochure on the Travel Trade and Groups page.
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Do I qualify for group admission prices?
Group admission prices for regular day visits apply to groups of 15 people or more. Minimum group sizes may vary for some private tours and special visits. Group admission prices are listed on the Visit pages for each residence and in the Group Visits & Private Tours brochure on the Travel Trade and Groups page.
Do groups have to pre-book?
We have introduced timed tickets to manage the number of visitors inside The King’s official residences and galleries, so it is essential that groups pre-book an arrival time in advance of their visit. By reducing capacity, we are making sure that everyone can enjoy their visit while maintaining social distancing and staying safe.
How can I book group tickets?
Many group visits can be booked online or by telephoning the Ticket Sales and Information Office +44 (0)30 3123 7321.
What is the maximum number of tickets that can be booked in one transaction?
You can make a booking of up to 100 tickets per transaction via our website. For single bookings of more than 100 tickets, please contact us by email [email protected] or telephone +44 (0)303 123 7321.
How can I arrange visits for groups with disabilities?
Access arrangements vary by residence. For full details, please see the Access and Mobility section of the Visit page under each residence.
To book visits for groups with disabilities, please contact our Specialist Sales team by email [email protected] or telephone +44 (0)303 123 7324.
How do I know if a site I am visiting is open?
As the official residences of The King are working royal palaces, opening arrangements may change at short notice. Please check the Opening times & admission prices section of the Visit page under each residence before planning a visit or telephone the Ticket Sales and Information Office +44 (0)303 123 7321.
When is the quietest time to visit?
The residences tend to be busiest immediately after opening and after Changing the Guard. Afternoons and weekdays are generally quieter.
Windsor Castle is particularly busy from opening and throughout the morning. For the best experience please book your tickets in advance and arrive on your visit date after midday.
When can I see Changing the Guard?
Changing the Guard takes place throughout the year at Buckingham Palace and Windsor Castle. Please check the Changing the Guard schedule at Buckingham Palace and Windsor Castle before planning a visit.
Tours and guiding
Are multimedia tours and guidebooks available for groups?
Multimedia tours are included in the admission price at all residences. They do not need to be pre-booked.
Are guidebooks available?
Guidebooks are available for Buckingham Palace and Windsor Castle in English, Brazilian Portuguese, French, German, Spanish, Italian, Japanese, Chinese Mandarin and Russian.
Guidebooks are available for Palace of Holyroodhouse in English, French, German, Spanish, Italian and Chinese Mandarin.
English guidebooks are available for the Royal Mews.
Can I guide my group?
At all locations, only Royal Collection Trust-authorised Blue Badge Guides are permitted to guide in designated areas at selected residences. No guiding is permitted inside the buildings. For further information relating to guiding please visit the Information for Groups page for each residence.
Can my group have a private tour?
Private tours and special visits are now available, more details can be found in the Group Visits & Private Tours brochure on the Travel Trade and Groups page.
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How to get there
Is coach parking available?
London residences: There is no coach parking near Buckingham Palace, The King’s Gallery, the Royal Mews or Clarence House. For Buckingham Palace, coaches can pick up passengers after they exit the Palace on Grosvenor Place. Please note that there is a strict 'no waiting' policy in place so coaches cannot linger in this areas. For the remaining sites, once your booking is confirmed we will advise the nearest set down and pick up points. Further information on coach parking is available on from Transport for London.
Windsor residences: Coach parking is available on Alma Road in the town centre and is clearly signed from all approach routes. A lift takes visitors from the Coach Park to Windsor Royal Station, a 5– to 10-minute walk to the Castle entrance. Coaches cannot set down or pick up passengers at the entrance to Windsor Castle. Free coach parking for Frogmore House is accessible via Shaw Farm Gate.
Edinburgh residences: Free coach parking is available adjacent to the Palace, accessible via Abbeyhill. Coach drivers must remain with the vehicle for the duration of the visit. Please note that coach parking is limited only to those groups seeking paid admission to the Palace or The King's Gallery.
Maps of coach parking and passenger set down and pick up areas can be found on the Visiting in a group pages for each residence and in the Planning a Visit page of the Travel Trade and Groups section.
Can I get there by public transport?
All sites, except Frogmore House, are easily accessible by public transport. For full details, please see the Map & direction pages for each residence under Visits.
Visitor facilities
Are refreshments available?
London residences: During the Summer Opening of the State Rooms, a selection of hot and cold drinks, sandwiches, cakes and ice cream, available in the Garden Café. The cafe is only accessible after a visit to the State Rooms. Groups are welcome, but tables cannot be reserved in advance.
No refreshment facilities are available at the Royal Mews or The King's Gallery.
Windsor residences: At the Castle, the Undercroft Café offers freshly prepared meals, including sandwiches, wraps and salads. Canned water is also available at the Castle shops.
Edinburgh residences: Café at the Palace offers a range of hot and cold refreshments and lunch. Groups can reserve a table or pre-order take-away food. Dietary requirements for special and private tours should be communicated in advance. Please contact [email protected] for further details.
Are shopping facilities available?
A wide range of exclusive merchandise, exhibition catalogues and books about the royal residences and the Royal Collection are available from this website and Royal Collection Trust shops at each location.
Group organiser resources
Can I use Royal Collection Trust images to promote my group visit?
Free images are available to download from the image-download service; please use the online form to apply to use this service. These images can only be used to promote visits to the locations and must be credited to the photographer and carry the full Royal Collection Trust copyright.
How can I receive the latest group news from Royal Collection Trust?
To keep up to date with all the latest group visits and tours, subscribe to our groups e-Newsletter here.