D/deaf or hard of hearing visitors at the Palace of Holyroodhouse
British Sign Language (BSL)
A hand-held BSL video tour is available to borrow and included in the admission price. The device can be collected at the start of the visit. Devices will be wiped down before use and cleaned on return.
Induction loops
The ticket sales desks, shop till counters and the audio tour collection and return points are equipped with induction loops. Hearing aids should be switched to the T position. A complimentary multimedia tour is available in:
- English
- Gaelic
- French
- German
- Spanish
- Italian
- Japanese
- Chinese
- Brazilian Portuguese
- Russian
The multimedia tour handsets are T-coil compatible and equipped with volume control. Neck loops are also available on request and will be wiped down before use and cleaned on return. Visitors who require headphones are encouraged to bring their own where possible.
Assistance animals
Assistance animals are welcome. We recommend that if possible animals wear a jacket or lead slip to identify them as working.
Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.
Shops
The shop is located opposite the Café and next to the entrance to The King’s Gallery. The shop is on one level with wooden flooring. There is a one-way route in operation through the shop and capacity will be limited. There is a hand sanitiser station at the entrance point and the shop is operating cashless.
