Concessionary rates are available if you have a disability and we offer a free access companion ticket which can be booked online.

Wheelchairs and lifts

Manual wheelchairs and rollators (wheeled walking aids with a seat) are available to borrow free of charge, on a first come, first served basis.

Mobility scooters can be used in the Gallery, providing they are compatible with the lift which measures 145cm in depth by 82cm in width and has a weight limit of 1000kg. If you have any queries, please contact the Specialist Sales team on +44 (0)303 123 7324 or [email protected] 

Access

There are 17 steps leading to the exhibition level.

A lift, with voice announcer, provides access to the main exhibition and measures 145cm in depth by 82cm in width. A ramp is available on the left-hand side of the shop.

Flooring and surfaces

There are stone and polished wooden floors throughout. There are ornamental grilles in the flooring in each of the galleries.

Respite seating

There are wooden, backless benches in the gallery spaces. Additional seating, in the form of folding seats, wheelchairs and rollators, can be borrowed.

Assistance animals

Assistance animals are welcome. We recommend that if possible animals wear a jacket or lead slip to identify them as working.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.

Shops

The Gallery shop is at split levels, with three steps between levels. A ramp is available on the left-hand side of the shop. The flooring is stone at the entrance and carpet in the shop. There is a hand sanitiser station at the entrance.

Toilets

An accessible toilet is available at The King’s Gallery and a Changing Space is available at the Royal Mews, a short distance away from The Gallery.

Parking and transport

More information on parking in Westminster.

There is no parking available at The King's Gallery. The nearest public parking, on-street bays, are on Palace Street.

The nearest public car parks are:

• Q-Park Victoria, SW1P 2TX, which has 6 disabled bays – disabled parking is charged at the standard rate.
• Care Park London Victoria Coach Station, SW1W 9QL, which has 2 disabled bays – disabled parking is charged at the standard rate.

The nearest wheelchair accessible London Underground station is Green Park. Visitors leave the station and travel down through Green Park, before crossing the front of the Palace and turning right. The Royal Mews is 3 minutes down the road, in the direction of Victoria.

The following buses run close to Royal Mews and are accessible for wheelchair users: 11, 36, 211, C1 and C10.