D/deaf or hard of hearing visitors at the Royal Mews
Induction loops
The ticket sales desks, shop till counters and the multimedia tour collection are equipped with induction loops. Hearing aids should be switched to the T position.
British Sign Language (BSL) tours
A hand-held video tour, presented in BSL and subtitled in English, is available to borrow included in the admission price. The device can be collected once you have passed through security, at the start of the visit. Kit is wiped down before use and cleaned on return.
Other multimedia tours
The complimentary multimedia guides are available in:
- English
- Brazilian Portuguese
- French
- German
- Italian
- Japanese
- Mandarin Chinese
- Russian
- Spanish
The tour handsets are T-coil compatible and equipped with volume control. Neck loops are also available on request. Kit is wiped down before use and cleaned on return. You are welcome to use your own standard wired headphones if you prefer.
Assistance animals
Assistance animals are welcome. We recommend that if possible animals wear a jacket or lead slip to identify them as working.
Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.
Shops
Visitors exit through the Royal Mews shop where both till counters have an induction loop.
