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Summer Team Leaders and Supervisors
About the role
As a Team Leader or Supervisor, you provide support to the Management Team during the busy summer months, and inspire and motivate your team to deliver an outstanding visitor experience at all times.
Team Leader and Supervisor positions are available across the Visitor Services, Retail, and Ticket Sales and Information teams, placing you either in the State Rooms, the Retail Shops or the Ticket Office, where you manage a team and oversee the day-to-day operation of your area, ensuring that the required staffing levels are maintained.
This is a challenging and stimulating role, and no two days are the same. You need to have previous supervisory experience and demonstrate the ability to lead and motivate a team. It is vital that you can multi-task and work under pressure. Above all, you should have a genuine desire and ability to work with the public in a front-line, customer-focused environment.
Thiago’s experience
I was a Team Leader for Visitor Services, which was a fulfilling role for me because we got to see the visitors being excited when they were coming into the Palace, either revisiting or on their first visit. We needed to make sure they were greeted with a welcoming smile and a can-do attitude from all of us.
For a Team Leader it is important to make sure you have a positive attitude to motivate and support your team, and that you have an understanding of the whole operation for the summer. One key factor to keep in mind is that things are always moving, so keeping up do date with everything that is going on is important, and being willing to learn!
My best memory of working for Royal Collection Trust is the Opening Day of summer 2022, and seeing everyone’s faces so happy and excited to be starting the journey that we had planned, practiced, and trained for!
The team is amazing, the environment is exciting, and you get to meet so many new people that become like family. There is a lot of information to get your head around, but trust the process and have fun!
Latest vacancies
Visit our Current vacancies page to view Royal Collection Trust's latest opportunities in London, Windsor and Edinburgh, including summer jobs and internships.
